Shipping & Delivery Policy

This is a starting draft. It was written to give the website a working policy from day one. Ahenfie Royal Group of Companies Limited must have it reviewed and approved — and every [PLACEHOLDER] below replaced with real company details — before the site goes live.

Two ways to receive your order

• Delivery — we bring the goods to your site or address.
• Pickup — you collect from the depot at no extra charge.

You choose which you want at checkout.

Where we deliver

We deliver across Ghana. Delivery is priced by region, and some towns have their own rate. The exact fee for your address is shown at checkout before you pay, and is confirmed when we confirm your order.

How long it takes

Lead times depend on the region, the quantity and the type of goods — a trip of sand is not scheduled like a few bags of cement. The working-day estimate for your area is shown at checkout, and we confirm the actual date when we confirm the order. Estimates are given in good faith and are not guarantees.

Getting ready for the delivery

• Make sure the site can be reached by a loaded truck, and that somebody will be there to receive the goods.
• Offloading is by arrangement. Tell us in advance if you need labour, and we will confirm what that involves.
• Give us a working telephone number. Our driver will call before arriving.
• If nobody is available and we have to return, a further delivery charge may apply.

Checking your goods

Please check quantities and condition when the goods arrive and before signing. Shortages or damage should be raised with the driver on the spot and reported to us within 48 hours, with photographs where possible.

Collecting from the depot

Wait for us to tell you the order is ready before travelling. Bring your order number and a form of identification. Depot opening hours are shown on the Contact page.

Tracking your order

Every order gets an order number. You can follow its progress on the Track Order page using that number and the telephone number you ordered with — you do not need an account. Account holders can also see their orders under My Account.

Questions

Call [COMPANY PHONE] or email [COMPANY EMAIL] with your order number to hand.